Frequently Asked Questions
Answers to the questions we receive most often.
When will my order ship?
In-stock merchandise held by DuJool generally ships on the next business day after your order is confirmed. Personalized, made-to-order and pre-owned items may take longer. Full details are on our Shipping Information page.
Can items in one order arrive separately?
Yes. Orders that combine in-stock, personalized and partner-fulfilled items may ship in more than one package, each with its own tracking.
How long do I have to return something?
Eligible items may be returned within 14 calendar days after confirmed delivery. Contact us for return instructions before sending anything back. See Returns & Exchanges for full conditions.
Are personalized pieces returnable?
Personalized, engraved, resized, altered and custom-made products are generally final sale unless the item arrived defective or damaged, or DuJool made an error.
Are pre-owned items one of a kind?
Almost always. Pre-owned listings are single-quantity and photographed as the exact item you will receive. Return eligibility for each pre-owned piece is shown on its product page.
What do the stone meanings mean?
Traditional stone associations are shared as cultural symbolism and folklore only. They are not medical claims and they are not promises of any outcome.