Personalized Order Policy
What to check before ordering a personalized piece, and how corrections are handled.
Review your details before ordering
Personalized pieces are produced exactly as submitted. Please review spelling, capitalization, dates, initials, symbols, sizes and every other selection carefully before you place your order.
Production
- Production begins after your order is confirmed.
- Changes or cancellations may not be possible once production has begun.
- Production and shipping timeframes are estimates, not guarantees.
Final sale
Because they are made for you specifically, personalized and custom products are generally final sale and are not eligible for standard return or exchange.
When we will correct an order
A personalized product may be replaced, corrected or refunded when DuJool made the error, or when the item arrived defective or damaged. An error entered by the customer during ordering is not a manufacturing defect.
Appearance and variation
Colors, finishes, font rendering and placement may vary slightly because of screen settings, natural materials and production methods. Small variations of this kind are normal and are not considered defects.
If you spot a mistake
Contact DuJool immediately through our Contact Us page if you notice an order-entry error. If production has not started, we will do what we can to correct it.