Privacy Policy

Information you provide

• Name, email address, phone number and shipping or billing addresses
• Account details, if you create an account
• Messages you send us, including order questions and support requests
• Personalization details you enter for made-to-order pieces

Order, account and transaction information

When you place an order we process the items purchased, order totals, shipping details and order history. Payments are processed by our payment provider; DuJool does not store full payment card numbers.

Newsletter and affiliate-application information

If you join the DuJool list, we process your email address and subscription preferences. If you apply to the affiliate program, we process the contact details, platform links, audience information and promotion plans you submit so we can review your application.

Information collected automatically

Like most websites, this site may receive device, browser, IP address, cookie and usage information such as pages viewed and links selected. See our Cookie Policy for more detail.

How information is used

• To process, fulfill and ship your orders
• To provide customer support and respond to your messages
• To detect, prevent and investigate fraud, abuse and security issues
• To operate, maintain and improve this website and our product selection
• To send marketing communications where you have consented, and to manage affiliate applications
• To meet legal, tax and record-keeping obligations

Service providers

We share information with service providers who process it on our behalf. Categories include:

• Payment processing
• Website hosting and database services
• Analytics and website performance
• Email delivery and marketing platforms
• Order fulfillment and shipping carriers

Other disclosures

We may disclose information when we believe it is required by law or legal process, to protect the rights, property or safety of DuJool, our customers or others, or in connection with a merger, acquisition, financing or other business transfer.

Cookies and preferences

Cookies and similar technologies are used to keep the site working and to understand how it is used. You can manage cookies through your browser settings. See our Cookie Policy for details.

Marketing choices

You can unsubscribe from marketing email at any time using the unsubscribe link in the message, or by contacting us. We may still send you transactional messages about an order you placed.

Data retention

We keep information for as long as needed for the purposes described in this policy, including fulfilling orders, resolving disputes, and meeting legal, accounting and reporting requirements. Retention periods vary by record type.

Data security

We use reasonable administrative and technical safeguards intended to protect the information we process. No website, transmission method or storage system can be guaranteed to be completely secure.

Children's privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can address it.

Your privacy rights

Depending on your state or region, you may have rights to access, correct, delete or receive a copy of your personal information, to opt out of certain processing, and not to be discriminated against for exercising those rights.

Making a request

To make a privacy request, contact us through our Contact Us page. We may need to verify your identity, and some requests are subject to legal exceptions and retention obligations.

Updates to this policy

We may update this policy as our practices, technology or legal requirements change. The current version is always posted on this page.

Contact

Please reach the DuJool team through our Contact Us page.