Shipping Information

Order processing

• In-stock merchandise physically held by DuJool generally ships on the next business day after the order is confirmed.
• Orders placed on weekends or holidays begin processing on the next business day.
• Personalized, made-to-order and pre-owned items may have different processing times. Those times are shown on the applicable product page or communicated after purchase.
• Orders fulfilled through an approved DuJool partner may require additional processing time.

Estimated U.S. delivery

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, weather, holidays, address problems and other circumstances outside DuJool's control may affect delivery.

• DuJool in-house orders: generally 3–5 business days after shipment, depending on the shipping method selected at checkout and the destination.
• Approved partner-fulfilled orders: generally 3–7 business days after shipment.

Order tracking

Customers receive tracking information when it is available for their shipment. Customers are responsible for providing a complete and accurate delivery address at checkout.

If your address was entered incorrectly, a package appears to be missing, or a package arrives damaged, contact DuJool promptly through our Contact Us page. Include your order number and, for damage, photographs of the packaging and the item. The sooner we hear from you, the more options we have with the carrier.

Shipping delays

If DuJool cannot ship within the promised time, we will notify you and provide the options available to you, including accepting the new estimated timeframe or canceling the unshipped portion of your order for a refund where required.