Returns & Exchanges

Return window

Eligible items may be returned within 14 calendar days after confirmed delivery.

Return conditions

• You must provide the order confirmation, packing slip or other proof of purchase.
• The item must be unworn, unused, unaltered and in resalable condition.
• All original packaging, tags, certificates and included accessories must be returned.
• Used, damaged, altered or incomplete merchandise will not be accepted unless it arrived defective or DuJool made an order error.
• DuJool may inspect returned merchandise before approving a refund or exchange.
• You must contact DuJool before returning merchandise in order to receive return instructions.
• Packages sent without authorization may experience delays or may be refused.

Refunds

Approved refunds are issued to the original purchaser through the original form of payment. When that is not technically possible, DuJool will contact the purchaser regarding an available alternative. Gift recipients may be offered DuJool merchandise credit instead of a refund. Original shipping charges and return shipping costs are not refundable unless an item arrived defective, damaged or incorrect.

Exchanges

• Exchanges depend on current inventory at the time your request is approved.
• If the replacement you request is unavailable, we will offer an eligible refund or merchandise credit.
• Price differences between the original and replacement item are collected or refunded as applicable.

Final-sale exclusions

The following are final sale unless the item is defective, damaged upon arrival or incorrect:

• Personalized, engraved, resized, altered or custom-made products
• Items clearly marked “Final Sale”
• Gift cards
• Items that cannot be resold for hygiene reasons, where this is clearly disclosed before purchase
• Any other product specifically identified as final sale on its product page

Pre-owned items

Return eligibility for pre-owned merchandise is governed by our separate Pre-Owned Item Policy. Not every pre-owned item is returnable. The applicable return status is disclosed on the product listing before purchase, so please review it carefully.

Return shipping

• You are responsible for packaging returns securely so the item is protected in transit.
• We recommend a tracked and insured shipping method.
• DuJool is not responsible for unauthorized returns, or for return packages lost before confirmed delivery to DuJool.
• Contact Us for return authorization and shipping instructions before sending anything back.